Q: What is your clothing made of?
A: Our clothing is made of various high-quality materials. Each product page lists the specific materials used for that item.
Q: How should I wash and care for my clothing?
A: Care instructions are provided on the label of each garment. Generally, we recommend washing in cold water and hanging to dry to preserve the quality.
Q: Do you offer alterations or custom fittings?
A: Currently, we do not offer alteration services. We suggest visiting a local tailor for any custom fitting needs.
Q: What is your exchange policy?
A: We offer exchanges within 30 days of purchase. Items must be returned in their original condition. Please contact customer service to initiate an exchange.
Q: How often do you restock items?
A: Restock frequency varies by item. Sign up for our newsletter or follow us on social media for restock alerts.
Q: Do you have a physical store location?
A: At the moment, we are exclusively an online store. This allows us to serve customers worldwide.
Q: Can I purchase a gift card?
A: Yes, we offer digital gift cards available in various denominations. Gift cards can be purchased directly from our website.
Q: What if I receive a defective item?
A: If you receive a defective item, please contact us within 48 hours of delivery with photographic evidence, and we will arrange for a replacement or refund.
Q: Are there any discounts for first-time buyers?
A: Yes, we offer a discount for first-time customers. Please subscribe to our newsletter to receive your discount code.
Q: How can I leave a review for a product?
A: We value customer feedback. You can leave a review on the product page of the item you purchased or by following the link provided in the post-purchase email.
For any other questions or concerns, please reach out to our customer service team at
[email protected]. We're here to help!
